Salesforce Business Analyst

Job description

DISCOVER PIRELLI We are a global leader in the tire industry, specialized in designing, developing, manufacturing, and marketing high-performance tires for cars, motorcycles, and bicycles. With a presence in over 160 countries and around 18 production facilities, we pride ourselves on our cutting‑edge technology and commitment to sustainability. Innovation is at the heart of everything we do, and it is fueled by our commitment to the inclusion of unique perspectives and different experiences. Because power is nothing without our people!

In 2022 Pirelli opened the Pirelli Digital Solutions Center in Bari, the first development centre entirely focused on digital innovation, born with the goal of enriching internal skills in the most strategic areas for Pirelli. Pirelli Digital Center employees are involved in the development of software and algorithms destined for the most advanced processes of planning, manufacturing and marketing of the group’s tyres throughout the world.

Among the key projects being developed at the Pirelli Digital Solutions Center, are the further strengthening of the Big Data platform for the collection, transformation and analysis of all the data from the company’s various ecosystems. This instrument enables the processing of algorithms to speed up product development times, further improve its quality, maximise machine efficiency, optimise commercial effectiveness and create new digital services. In addition, thanks to the new algorithms – supporting all company and factory functions – Pirelli will be able to conduct studies directly on the tyre’s “Digital Twin”, the digital replica of the physical product that enables the design and development of new performance analyses on virtual prototypes. Thanks to the Industrial Internet of Things it will be possible to optimise the supply chain through predictive modelling of demand and improve production processes, predict maintenance of machinery with benefits in terms of cost and development times and savings of energy consumption and transformation costs.

The centre can count on a number of technologies including those of the Innovation room, a space which allows true digital co‑working between employees in Bari and the around 500 people of the Pirelli Digital Team worldwide. It will also permit interaction with Pirelli Headquarters, Pirelli’s 18 plants in the world, suppliers, clients and the various university hubs with which the company collaborates in open innovation projects and skills’ exchange.

Why join us

• Ticket restaurant.
• Flexible working hours.
• Hybrid remote working.
• Employee benefits.

Drive your future

You will collaborate with the CRM team, composed of functional and technical profiles, and your focus will primarily involve analyzing, designing, and implementing CRM solutions to address business and market needs, including both new configurations and enhancements to existing ones, with the aim of ensuring an effective and scalable CRM platform through strong cross‑functional collaboration and efficient requirement‑to‑delivery alignment.

Your core activities

• Gather and analyze business requirements with the Global HQ Business team, identifying open points, clarifying doubts, and assessing solution feasibility.
• Translate business requirements into functional and technical specifications, working closely with the development team to define the most effective solution.
• Design the solution and produce functional documentation (Solution Design Document), including process flows and mockups to support business understanding.
• Align with business stakeholders through workshops and meetings to validate the proposed solution and obtain final sign‑off.
• Support the development phase and coordinate internal testing (SIT), ensuring consistency between requirements, functional analysis, and implementation.
• Prepare and execute end‑to‑end testing (UAT) with business and market stakeholders, updating documentation (user manuals, technical documentation) and preparing release notes.

What we are looking for

• BSc/MSc Degree in Business Economics/Marketing or Engineering.
• 2+ years experience in CRM IT implementation projects.
• Knowledge of CRM (Sales, Service and Marketing) business processes of any industry.
• Knowledge of at least one CRM platform between SAP, Microsoft, Oracle, Salesforce.com.
• Knowledge of one Database query language between MySQL, SQL/Server, PL/SQL.
• Fluent spoken and written English is mandatory.
• Excellent communication skills.

What puts you in pole position

• Salesforce.com Admin certifications.
• Knowledge of ARIS process design framework.
• Knowledge of ITIL/ITSM Process Framework.
• Knowledge of HTML5/CSS.
• Knowledge of Jira.
• Knowledge of Agile/Scrum methodology.