Italian speaking customer support representative – lisbon

We are looking for an italian speaking customer support representative to join our lisbon office. the role is on‑site, full‑time (40h/week) with rotating 8‑hour shifts covering a 24/7 schedule. Core responsibilities

handle incoming calls, email inquiries and live‑chat requests from italian‑speaking customers in a polite, professional and empathetic manner diagnose customer issues, isolate root causes and provide precise, tailored solutions record detailed notes of conversations, ticket status and resolutions in the crm system achieve operational targets such as csat, fcr and aht participate in continuous training to stay updated on software features and company procedures Candidate requirements

native or c1‑c2 fluency in italian (written and spoken) minimum b2 level in english for internal communication availability to work a rotating 24/7 schedule (5days/week) eu/eea citizenship or valid portuguese work permit excellent communication, active listening, resilience under stress and problem‑solving skills Remuneration packages

optiona – local offer: €1262,33 gross per month (for lisbon residents, housing not included) optionb – relocation offer: €1059,00 gross per month + private bedroom in shared company apartment, utilities covered Perks & benefits

professional growth pathways (team‑lead, qa, training roles) fully funded paid training from day1 corporate housing (relocation option) and travel assistance (flight reimbursement, airport pickup) private health coverage after six months and mental‑health support vibrant workplace culture with social events, sports clubs and outings work model & location100% on‑site work at our modern corporate office in lisbon, portugal.remote work is not available.

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