Italian speaking customer support representative – lisbon

Location: lisbon, portugal Role overview

we are hiring italian-speaking customer support specialists for our multicultural team in lisbon. you will be the primary contact for italian clients, resolving issues via phone, email and live chat. Primary responsibilities

answer incoming italian client inquiries across phone, email and live chat with a courteous and professional tone. identify client issues, diagnose problems methodically and provide quick, personalized solutions. maintain accurate, up-to-date records of interactions, ticket progress and resolution notes in the internal crm system. consistently achieve team metrics such as csat, first contact resolution and average handle time. participate in regular training modules and continuous learning sessions. Requirements

fluent italian (c1-c2) and at least b2 level english. willingness to work a fully flexible rotating 24/7 schedule. must work on-site at our state-of-the-art lisbon workspace. excellent communication, active listening, composure under stress and a solutions-oriented approach. Compensation & benefits

option a - local offer (lisbon residents): €1262,33 gross monthly, housing self-sourced. option b - relocation offer: €1059,00 gross monthly, private room in shared corporate flat, utilities covered. paid onboarding career advancement pathways private medical insurance after six months psychological counseling team outings sports clubs relocation assistance and housing support Work schedule

full-time, 40hours weekly, 8-hour daily shifts, continuous 24/7 rotating schedule.

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