Italian-Speaking Customer Support - Relocate to Portugal

Location:

Lisbon, Portugal Work Model:

Remote, Portugal-based Employment Type:

Full-time Language Requirement:

Italian and English

About The Role We are hiring an

Italian-speaking Technical Customer Support Specialist

for a tech customer service project based in

Portugal .

In this role, you will provide customer support in

Italian and English , assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a

remote position , but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

Provide technical customer service and support

Identify, troubleshoot, and resolve customer issues efficiently

Handle customer inquiries and complaints with professionalism, empathy, and patience

Clearly explain technical solutions to customers

Track customer issues and ensure accurate documentation

Follow up on cases until resolution

Maintain a positive customer experience and build customer loyalty

Requirements

Fluent in

Italian and English

Tech-savvy and comfortable handling technical inquiries Strong communication skills

Good problem-solving ability and quick thinking

Detail-oriented and able to track issues properly

Empathetic, patient, and customer-focused

Able to stay calm and focused in high-pressure situations

Previous customer service experience is preferred

Previous sales experience is a plus, but not mandatory

Benefits

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Only candidates fluent in both

Italian and English

and currently based in Portugal or EU passport holders open to relocation will be considered.

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