Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Timeline:

Urgent filling preferred Location: Fully on-site in Lisbon Shift Pattern:

Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts) Role Summary

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. Core Responsibilities

Customer Interaction:

Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone. Issue Diagnostics:

Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions. Documentation:

Record all case details, account updates, and troubleshooting steps accurately within our central CRM database. Target Management:

Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards. Ongoing Learning:

Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices. Qualifications

Language Capabilities:

Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules. Shift Availability:

Full adaptability to work rotating shift rosters operating across a 24/7 schedule. Workplace Presence:

Full-time, on-site daily presence required at our modern Lisbon facility. Legal Eligibility:

Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal. Essential Skills:

Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude. Compensation Models

Option A: Local Contract (For Local Applicants)

Base Remuneration:

€1,262.33 gross monthly (paid across 12 months). Housing:

Self-arranged living setup. Target Profile:

Candidates currently living in Lisbon or managing their own accommodation.

Option B: Relocation Contract (For Moving Candidates)

Base Remuneration:

€1,059.00 gross monthly (paid across 12 months). Provided Accommodation:

Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet). Travel Assistance:

Full inbound flight reimbursement after passing the probation period, plus airport pickup.

Added Perks

Career Advancement:

Structured internal career development paths leading into coaching, quality assurance, or management roles. Fully Paid Onboarding:

Fully paid, comprehensive training program starting from your first day on the job. Company Life:

Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings. Health & Support:

Complimentary private health coverage after six months of employment, along with access to mental health support resources. Regional Benefits:

Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene.

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