Customer Support Expert - Fully Remote | Upto $160/hr

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Support / Success Professionals

Type: Contract

Compensation: $80–$160/hour

Location: Remote

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel , PowerPoint , and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada