Customer Service Officer - Chemical Sector - Arzignano (VI)

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Who are we?

Sales Line: we are a headhunting company working with more than 140 SMEs and multinational companies across Italy and Europe.

Who is our client?

Our client is a global leader in the chemical sector, committed to delivering innovative and sustainable solutions.

Who are we looking for?

We are looking for a proactive Customer Service Officer responsible for managing orders and handling customer requests.

Must-Have?

2-3 years of experience in similar roles and contexts, good knowledge of the English language, mental flexibility and a proactive attitude.

Want to know more?

The Customer Service Officer is responsible for:

• Recording customer orders in the system, verifying data (product codes, quantities, prices), and updating information to ensure traceability;
• Ensuring and following up on the fulfillment of sales orders and organizing efficient transport, monitoring the process and maintaining communication with customers;
• Preparing required documentation, ensuring data accuracy and compliance with applicable regulations;
• Handling complaints and resolving issues by registering them in the system and collaborating with internal departments;
• Providing accurate, valid and complete information by using the right methods/tools.

Ideal Candidate

• 2-3 years of experience in similar roles and contexts;
• Proficiency in MS Office, particularly Excel ;
• Knowledge of SAP is considered a plus;
• Good knowledge of the English language ;
• Mental flexibility, excellent communication and organizational skills, and the ability to prioritize tasks effectively.

What we offer:

Opportunity to contribute to a progressive and dynamic company;

Strong company culture with additional benefits.

Location:

Arzignano (VI) with 11 days per month of remote work.

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Job openings are meant for both female and male candidates (L. 903/77).

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Supply Chain

• Industries

  Chemical Manufacturing and Wholesale Import and Export

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