Workforce Staffing Lead

At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and self‑driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

Workforce Staffing (WFS), a division of Worldwide Operations People, Product & Tech, manages Amazon’s Tier 1 talent (Front‑line associates) supply chain. We attract, hire, and onboard the associates who, by fulfilling orders at the frontlines of the company, make Amazon a global leader in delivery and logistics. These processes enable our business partners to meet customer expectations by matching talent supply with demand.

The WFS team is looking for a Staffing Lead. The Staffing Lead is the primary candidate‑facing member of our field teams, serving in both executional and decision‑making roles. In this high‑volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management, and engagement initiatives.

Key Job Responsibilities

• Serves as the lead to pre‑plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on time. Completes post audit of event and communicates event metrics to leadership.
• Partners with business operations and finance regional leaders to align labor strategy, plans, and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings.
• Vendor management of labor suppliers and associated KPIs, delivery of standard work and forecasting.
• Monitors labor market health and provides advanced insights into changes that will affect the business.
• Manages and builds strategies to optimize candidate cycle time, conversion rates, and applicant funnel metrics to benchmark.
• Partners with Staffing Manager to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions.
• Manages & analyzes daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators.
• Leads and drives projects of increasing scale and complexity, and manages programs through completion.
• Sets KPI’s, benchmark metrics, and understands how to prioritize to meet and exceed all business SLAs.
• Must be able to travel as needed to conduct events in various locations within your designated or assigned geographical area.

A Day in the Life

The role holder will solve complex hiring‑related problems for INOPS, manage key program priorities for the India WFS team while collaborating closely with multiple functions, and be responsible for delivering hiring requirements across assigned sites. The Leader will partner with key stakeholders—including Operations, Learning, HRBPs, and external manpower agency partners—to ensure successful outcomes.

Basic Qualifications

• Bachelor’s degree, or 2+ years of Amazon (blue badge/FTE) experience.
• Knowledge of Microsoft Office products and applications.

Preferred Qualifications

• Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation.
• Experience developing policies and supporting documentation.
• Experience managing confidential and sensitive employee information and adhering to strict confidentiality standards.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: February 16, 2026 (Updated 11 days ago)

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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