Watches & Fine Jewelry Advisor (Russian Speaker) – permanent contract

Main Missions
Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. The WFJ Advisor will work with a team spirit alongside a diverse sales‑team and report to the Deputy Manager W&FJ.

Context & Environment

As the most precious expression of CHANEL’s empowering vision of luxury, Watches & Fine Jewellery (W&FJ) create legacy relationships between the product, employee and client. To be a CHANEL Watches & Fine Jewellery Advisor is to embody the Brand style and values, acting as an ambassador for CHANEL W&FJ’s iconic spirit and raising the awareness, desirability, and esteem of CHANEL’s iconic W&FJ collections.

Responsible for conveying the allure of CHANEL’s W&FJ creations to clients via the human interaction that is at the heart of CHANEL’s client experience, W&FJ Advisors combine strong technical product knowledge with intuitive client sensitivity and a deep understanding of the history and vision of the House. Connecting with clients to create a unique and memorable experience forms the basis of solid and lasting relationships that engender brand loyalty and trust, as both the W&FJ Advisor and client journey together into the world of CHANEL Watches & Fine Jewellery, a journey that celebrates a shared passion for the products and history of the House.

You are the human manifestation of the Boutique experience, taking clients on a unique and memorable journey into the world of CHANEL W&FJ.

Responsibilities

• Be immaculately groomed and ready to greet clients warmly and with kindness, poised to embark on a personalized journey within the Boutique.
• Offer the ultimate client experience in a trustworthy and authentic manner.
• Tailor the journey to each client, offering special care to local clients.
• Present and sell any line of products.
• Propose the services made available by CHANEL.
• Identify prospective clients and create a bond with the aim of developing the client relationship in the future.
• Be co‑responsible for greeting clients and maintaining the Boutique’s appearance within the procedures set for tidying, visual merchandising and inventories.
• Know and apply the Boutique procedures.
• Collaborate with all the Boutique teams to ensure all métiers work together to constantly elevate the client experience.
• Excel at clienteling to build a loyal and engaged network of clients.
• Follow up with clients after each visit to the Boutique.
• Have full knowledge of one’s existing clientele, and build a special relationship with each client.
• Develop a client database and build clients’ loyalty to prolong the CHANEL W&FJ experience beyond the visit to the Boutique.
• Combine the digital tools available with personalised special care and attention to establish a relationship between the client and the Brand.
• Propose client journey paths to the manager and engage with active and sleeping clients to develop relationships.
• Establish a relationship with prospective clients in order to recruit them.
• Propose client lists to the manager in order to draw up invitations to CHANEL events.
• Take charge of returns and After‑Sales Services.

Brand Ambassadorship

• Appeal to clients’ dreams and desire for CHANEL, combining the art of storytelling with solid knowledge of the Brand, its heritage, its modernity and its expertise.
• Work with the High‑End Business teams to sell ultimate pieces.
• Accompany clients to CHANEL events and prepare new collection launches to inspire client dreams.
• Propose a CHANEL‑style allure to each client and incite the client’s desire through additional and complementary sales.
• Use and develop knowledge of the luxury field and W&FJ trends to advise clients.

Business Growth

• Drive individual performance by being aware of personal objectives and forming action plans to reach them.
• Be familiar with the stock to develop personal sales performance.
• Report client feedback on the collections to managers.
• Collaborate with the Fashion teams to develop the client portfolio and engage Fashion clients with W&FJ.
• Embrace a learning journey with a blended approach, using digital, in‑person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise.