Warranty Specialist

ABOUT US:

We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services.

At Iveco Group, WE GO BEYOND.

Our diversified business portfolio, strong presence across the full range of commercial vehicles, complete powertrain offering, and focus on advanced sustainable solutions make us a global leader in the transport and commercial vehicle industries, serving customers around the world.

JOB PURPOSE and RESPONSIBILITIES:

The Warranty Specialist is the owner of the warranty claims and process for specific Customer/s.

He/she is “Customer representative inside FPT” and the “FPT interface with the Customer” for warranty point of view, in particular he/she is the responsible to:

• Claim assessment: such as warranty terms, data consistency, technical and economical check through FPT SAP warranty System
• Warranty Fund and Spending monitoring for the assigned Customers
• Product trend monitoring and detection of the major issues in terms of economic risks, as responsible for the warranty costs of the assigned Customers
• Support other Functions (Quality, Customer Service) to prepare all material for PIP or Campaign activation and management
• Quality Issues configuration support by data analysis and mains quality KPI elaboration (F100 / ACPU)
• Discuss and agree warranty claim (acceptance or not) with the Customers
• Direct economic negotiation of warranty Claims with the Customers
• Be the single interface warranty items for FPT Dealers
• Escalate and report to the management about main open points and roadblock
• Support the definition of the In Field Warranty Program with FPT Dealers
• Expose warranty claims to recognize costs for the customer to QPL that have to agree/disagree from a technical point of view
• Contribute to the budget creation and manage the budget allocated in accordance
• To contribute in the monitoring of warranty and campaign spending/ budgeting

REQUIREMENTS :

• Previous consolidated experience (min. 2 years) as Warranty Specialist, Quality specialist or Customer Manager
• Degree in engineering
• Experience on Powertrain After Market Business or After Market/Quality Business
• Experience on international company (European based as primary requirement, Italian appreciated)
• Proven direct negotiation experience and ability to build and maintain strong customer relationships as well within internal matrix organizations.
• Proactive and able to act independently and make decisions to solve issues
• Business fluent Italian and English skills, spoken and written
• Excellent Knowledge of industrial software (in particular office, excel and wty FPT SAP system are mandatory)
• Able to elaborate in autonomy the main Quality KPI (F100 & ACPU) and to perform complex data analysis with excel tool starting from claims data.