Warranty administrator and Technical Support (f/m/x)

Warranty administrator and Technical Support (f/m/x)

Make individual mobility more enjoyable and sustainable by advancing technology and people – As one of the top 100 automotive suppliers worldwide, Webasto actively shapes the transformation of the industry through expertise and forward-thinking solutions. Our goal is to make mobility a full sensory experience, working toward more comfort, wind in your hair, the perfect temperature in any season, and driving with a clear conscience – for a safe and sustainable future. We bring joy to mobility – are you in?

Responsibilities

• Manage warranty and 0 Km requests from aftermarket and OE customers
• Manage analysis and reporting related to warranty and 0 Km materials
• Contribute to the telephone support service by providing technical support via phone/email for the entire range of Webasto products
• Actively collaborate with internal departments (R&D, Quality, Sales) to analyze technical issues and customer assistance requests
• Perform interventions at customer locations

Qualifications

• High school diploma, preferably in mechanical or electrical subjects
• Knowledge of MS Office (Excel, Word, Outlook), Internet Explorer, and, if possible, SAP
• Knowledge of the English language
• Analytical mindset and attention to detail
• Ability to work in a team, results-oriented, and customer-focused

Applications from qualified individuals with disabilities are expressly welcome.

Benefits

• Optimal Organization
• Work Life Balance
• Career & Development
• Health & Care
• Work Culture & Environment
• Additional Benefits