Warehouse Operations Specialist

About iMile

iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don’t just deliver parcels — we deliver trust, opportunities, and change.

Born in Dubai in 2017, we’ve raced across the map — from the Middle East to South America , South Africa , Oceania , and now- Europe .

We planted our flag in Italy just 1.5 years ago , and let’s be honest — it’s been fast, exciting, and yes... sometimes a little chaotic (the good kind!).

We’re still small in Italy — but we’re growing fast , and that’s exactly where you come in.

If you thrive in a dynamic, fast-paced environment , love solving problems on the fly, and want to be part of building something that actually matters , then we’d love to meet you.

Join us if you have:

• A sense of adventure
• A desire to make a real impact
• The flexibility to adapt as we scale, sprint, and sometimes stumble our way to success

We’re not perfect — but we’re bold, ambitious, and building the future of last-mile delivery in Italy. Come grow with us.

Job Overview

The Warehouse Operations Specialist plays a key role in managing and optimizing daily last-mile delivery warehouse activities. This role focuses on ensuring parcels are received, sorted, and dispatched accurately and on time, with strong emphasis on delivery efficiency and meeting strict performance KPIs. Acting as a bridge between operations staff, delivery partners, and management, the specialist ensures smooth warehouse processes that directly support on-time customer delivery and overall service quality.

Responsibilities:

1. Oversee daily inbound and outbound parcel flow, ensuring timely sorting, staging, and dispatch of delivery routes.
2. Monitor and drive key performance indicators (KPIs), including on-time dispatch, delivery accuracy, and efficiency targets.
3. Implement and maintain warehouse best practices to improve speed, reduce errors, and optimize space utilization.
4. Supervise warehouse activities to ensure adherence to safety, quality, and operational standards.
5. Collaborate with delivery drivers, route planners, and customer service teams to resolve bottlenecks and minimize delays.
6. Support continuous improvement projects aimed at reducing delivery lead time and enhancing service quality.

Preferred Qualifications:

1. two years of experience in warehouse, logistics, or last-mile delivery operations.
2. Strong knowledge of warehouse workflows (inbound, sorting, outbound dispatch).
3. Results-driven mindset with proven ability to meet or exceed delivery efficiency and time-based KPIs.
4. Strong problem-solving and organizational skills; ability to handle time-critical operations.
5. Excellent communication skills and ability to coordinate across teams.
6. Flexibility to work shifts, weekends, or peak seasonal hours as required.