Vp, Sales

About GTT :

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit

Role Summary :

This role reports to SVP South and fits under the Europe Division.

This role will form part of the South Leadership Team.

Duties and Responsibilities :

• Managed the Sales Representatives in Italy, providing help, coaching, and training.
• Act as leader in the Italian team to be the first point of contact for any non related matters apart from the sales.
• Being the first point of contact, handling escalations in a professional manner, building trust and respect amongst customers in Italy
• Drive from the sales strategic point of the business in Italy, suggesting, promoting and monitoring the sales activities in Italy.
• Acts as a role model at all times, strives to overachieve team and individual targets, keeps team spirit high, and team members motivated and willing to develop themselves further
• Manage RFPs process internally with conjunction with his team and also defend the outcome to the customers
• Work with the sales team in accounts development plans, or opportunities development plans.
• Being able to define and defend a deal P&L internally with the different internal stakeholders.
• Drives, follows up, and supervises the progress on any assigned campaigns and projects (EV intros, ad hoc projects, etc.) for the team, mainly looking at successfully closed OOT (Out-of-Term) renewals, new deals, and upgrades
• Reviews and provides feedback on revenue results per team individuals and the team overall. Demands to produce and support the Revenue team by ensuring revenue goals are met
• Monitors and tracks inbound / outbound calls made by the team
• Takes responsibility for the process management, administration, and timely delivery of all team and individual KPIs and SLA targets, mainly looking at sales and revenue deliverables
• Completes / updates process documentation / work instructions upon requests / as needed
• Maintains records and trackability of individual and team results, addressing issues, training and performance gaps accordingly, working with the management team towards their improvement / elimination
• Producing reports both regular and ad-hoc (upon management request)
• Executing the Sales Representatives job responsibilities when needed in unforeseen events and during critical staffing circumstances
• Follows up on assigned tasks / projects, able to prioritize, coordinate and plan multiple activities and tasks
• Manages day-to-day revenue and pre sales processing activities performed by the Sales Reps
• Manages the entry of new quote requests and monitors the upload of large client projects, formatting of spreadsheets to prepare for upload, creation of customer-facing quote documents, conversion of quotes to orders, completion of the order entry process, entry of change / disconnect orders
• Liaise with internal departments and customers to capture all required information for order creation and processing
• Liaise with Sales Engineers for additional technical support.
• Provides daily handover for anything that needs to be followed up during the day and / or any issues / escalations that happened overnight
• Other sales / admin / management-related activities upon request.
• Regular 1 : 1 meetings and adequate data / results monitoring, feedback, and reporting on progress / statistical results for the individuals and the teams overall.
• Utilise out of term contract data, at-risk account reviews, and monthly health checks to develop retention strategies and set re-term target objectives

Required Experience / Qualifications :

• Experience on sales of managed telecommunications services such as SDWAN, security (SASE)
• At least 7-10 years of previous experience leading sales teams
• Effective communicator; able to liaise with confidence with both internal and external parties
• Represent GTT in Italy in different forums, such customer events, round tables, telco events.
• Liaise GTT ecosystem, such consultancy firms, partners, vendors, telco associations
• Strong computer skills and good levels of competence in Microsoft Office
• Strong sales and customer focus
• Experience in a supervisory or other similar role is preferred

Desirable Experience / Qualifications :

• Results-oriented attitude and sales-driven approach towards team / individual targets
• Excellent English skills are a must
• Ability to work accurately and meet short-term deadlines
• Report regularly to management on the life cycle of all ongoing projects, working closely with other departments and teams within the division
• Attention to detail and accuracy while being able to maintain a higher workload
• Professional and articulate