Vehicle Diagnostic Coordinator

• Job family: Electronic - Software - Digital

Company Description

Join the world of the future in a fast growing international company!
At SEGULA Technologies you will have the opportunity to work on exciting projects and help shape the future within an engineering company which is at the heart of innovation. From 3D printing, augmented reality, connected vehicle to the factory of the future – new technologies are part of our 13,000 ingenious collaborators’ day-to-day life. Would you like to join in?
Whether you are a student, young graduate, engineer or experienced project manager, at SEGULA Technologies you will find the opportunity to give a new meaning to your career. Skills development is a big part of SEGULA Technologies ’ DNA; the company offers the possibility to move between sectors and positions, as well as attractive geographic mobility opportunities.
SEGULA Technologies is always looking for new, ingenious, and daring talents worldwide to support all the major industrial actors within the automotive, aeronautics, energy, railway, naval, oil & gas and pharmaceutical sectors.
Do you have a touch of genius? Take a new challenge and join us!

The Vehicle Coordinator will have to produce Bulletins to be applied by networks when a solution is provided by plants or design department, solutions are accepted in the name of After Sales department.

TASKS AND RESPONSIBILITIES

As part of the policy on customer service quality and improving vehicle quality across customer brands, the Vehicle diagnostic coordinator:

• Is responsible for qualitative feedback from CIRs (Country Incident Report) from countries, monitors such feedback and passes information back to the countries. The preferred contact for countries with regard to handling their feedback.
• Manages the rapid provision by brand aftersales networks of robust aftersales solutions for problems encountered on vehicles by customers.
• Also contributes, by his/her actions, to improving vehicle quality and warranty cost control across all the brands.
• Manages how topics in progress are monitored and feeds information on progress back to those involved in the country/region concerned either through existing information systems or regular meetings.

DELIVERABLES

• Follow issue treatment with engineering departments and quality plant.
• Produce Technical Service Bulletins for distribution in the network when a solution is provided by plants or design department, solutions are accepted in the name of After Sales department.
• Ensure this information is diffused within the defined time.
• Update the case database via technical assistance.
• Provide technical feedback on topics in progress covered by CIRs (Country Incident Report).
• Leadtime to provide Bulletins from Product Solution availability.

Qualifications

• The Vehicle or Component Coordinator must have automotive background.
• Theoretical knowledge of automotive technology, knowledge of Diagnostic Tool usage, knowledge of wiring diagrams and technical documentation.
• Ability to summarize, author and communicate verbally.
• Sensitive to customer service and costs.
• Organizational ability and ability to coordinate a cross-disciplinary team.
• An educator, good verbal and written communication, open-minded, good interpersonal skills.
• Good organization and a self-starter to manage his/her time and priorities.

Additional Information

At SEGULA Technologies , diversity, equity and inclusion are at the core of our human resources policy. Our opportunities are open to everyone, regardless of gender, national origin or ethnicity, religious or sexual orientation, and disability.

What we offer

• Health insurance
• Meal vouchers or canteen
• Informal, stimulating, dynamic and inclusive environment
• Think Tank
• Attention to Work-Life Balance
• Continuous on the job training process
• Cross sector and cross-functional career paths
• Development of soft skills
• Consolidated partnerships with leading companies in the sector and the best universities

If you are a curious, ambitious and proactive person… what are you waiting for? Join us. SEGULA Technologies believes in your potential!