User Experience Researcher (Bangkok-based, Relocation provided)

User Experience Researcher (Bangkok-based, Relocation provided)

Join to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role at Agoda.

At Agoda, we bridge the world through travel. Our story began in 2005 when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences across millions of hotels, flights, and other travel products worldwide. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The online travel industry is dynamic and competitive; our aim is to deliver compelling designs that create a world-class customer experience. You will play a key role in defining the future of products that reach millions of customers in a startup-like environment. Work in the heart of Asia, live in one of the most beautiful and visited cities, and receive a generous relocation package to Bangkok.

Qualifications

• Master’s degree or equivalent experience in Computer Science, Human‑Computer Interaction, Information Science, Psychology, Social Science, or related field
• 7+ years of relevant experience in consumer‑facing business domains
• Comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user‑centered design methods (interviews, diary studies, direct observation, think‑aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts)
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
• Demonstrates critical thinking beyond business requests
• Great storyteller and communicator, fluent to business people, designers, engineers, and other stakeholders (English)
• Enjoys collaborative work in a dynamic, data‑driven and creative environment

Responsibilities

• Demonstrates critical thinking beyond explicit business requests
• Functions independently in all operational research tasks
• Leads core end‑to‑end research activities, including driving research objectives, hypotheses, methodology, execution, analysis, and communication
• Good judgement when evaluating research opportunities, importance, urgency, and impact for the team
• Ability to reasonably challenge details of research requests and propose solid research solutions
• Strong project execution with existing skills while constantly expanding breadth and depth of abilities
• Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others
• Application of tools and inspection methods to quantify the value and efficiency of research
• Ability to adopt and adapt well‑established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers
• Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)
• Knowledge of data compliance and ethics in all activities
• Drives cross‑discipline/department collaboration via research insights and activities
• Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership
• Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback
• Contributes to the research community in one or more ways—sharing work/methodologies, coaching and/or mentoring other core or junior researchers, screening of research candidates

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.