User Experience Designer

Role Overview

We are seeking a highly skilled Service Engineer with expertise in UX/UI design to lead the development of an intuitive and visually engaging knowledge base within Frontify . This role combines technical proficiency with user-centered design principles to create a seamless experience for internal teams and external stakeholders accessing brand and service documentation.

Key Responsibilities

• Design & Develop Knowledge Base: Maintain a structured, user-friendly knowledge base in Frontify, ensuring content is easy to navigate and visually aligned with brand guidelines.
• UX/UI Optimization: Apply best practices in UX/UI to enhance usability, accessibility, and overall user experience for the knowledge base platform.
• Frontify Configuration & Customization: Configure Frontify modules, templates, and integrations to support dynamic content and scalable architecture.
• Collaboration: Work closely with content creators, brand managers, and IT teams to ensure accurate and consistent information delivery. Closing gaps where processes do not align between departments.
• Governance & Compliance: Actively communicate with and push collaborators to keep content updated and accurate, enforcing standards to maintain the platform as the Single Source of Truth.
• Testing & Quality Assurance: Conduct usability testing, gather feedback, and implement improvements to optimize performance and engagement.
• Documentation & Training: Create guidelines and provide training for internal teams on how to use and update the knowledge base effectively.

Required Skills & Qualifications

• Technical Expertise: Proficiency in Frontify platform configuration and integration.
• UX/UI Design Skills: Strong understanding of user-centered design principles, wireframing, and prototyping tools (e.g., Figma, Sketch).
• Web Technologies: Familiarity with HTML/CSS and responsive design principles.
• Analytical Mindset: Ability to interpret user feedback and analytics to drive continuous improvement.
• Security Awareness: Understanding of access control, permission mapping, and data governance best practices.
• Communication: Excellent collaboration and documentation skills.

Preferred Experience

• Experience in building knowledge bases or digital asset management systems.
• Background in customer experience or brand management environments.
• Understanding of accessibility standards and best practices.

Contract & Logistics

• Contract: 12-month fixed-term full-time contract with significant potential for extension or permanent conversion based on performance and project evolution.
• Salary: Competitive, commensurate with experience.
• Location : Milan office with required availability to travel to Iceland for workshops and team sprints.
• Start Date: We aim to start as soon as possible but are happy to accommodate a standard notice period for the right candidate.
• Language: Fluent English is a must; you will be communicating daily with international stakeholders.