Urban Outfitters Operations Manager - Milan, Italy

This position is located at Piazza Santa Maria Beltrade 2, Milano, 20123 Italy.

Role Summary

The main objective of this role is to oversee the operations, loss prevention, facilities and maintenance, receiving activities and procedures of the store. To support the management team in creating a store environment that fosters creativity and inspires the Urban Outfitters customer. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

Duties & Responsibilities

What You'll Be Doing

People

• Ensure that all resources are available for the successful recruitment, training and development and coaching of a productive sales team.
• Adapt to the store’s needs by assisting with customer service, cleaning tasks, and store projects.
• Recognise and develop talented individuals for advancement and growth within the organization.
• Uphold Company standards and act as a positive role model to others.

Leadership & Communication

• Model the way by Inspiring, motivating and encouraging teamwork.
• Take the lead by training and coaching on operational procedures.
• Assist senior management in the planning of daily and weekly tasks that are influenced by operational needs.
• Possess excellent communication skills in both written and verbal form.
• Take an active role in department and daily meetings.

Managing The Environment

• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management.
• Ensure that the store is fully stocked on all necessary supplies to facilitate the day to day running of the business.
• Assume total accountability of back of house areas and management of the stockroom, ensuring all areas are maintained and kept neat, clean and organised.

Operations

• Perform and assist management with all daily operational responsibilities (i.e. opening and closing tasks, shipment receipt and back office operations).
• Supervise sales floor activities and daily projects.
• Contribute to the store stock loss goal by supporting loss prevention and inventory control policies and procedures.
• Assist senior management by overseeing the planning and recording of sales, payroll information.
• Assist and coach the team on shoplifting prevention measures and in handling apprehensions.
• Alongside the Store Manager, assume accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times, ensuring employees and customers are protected against accidents and incidents.

Merchandising & Display

• Collaborate with the merchandising and sales teams to ensure a fast and efficient flow of merchandise to the sales floor.
• Ensure a neat, clean and organised store environment.
• Exhibit a familiarity with current product and trend awareness.
• Support sales by assisting in merchandising and display projects as needed.

What You'll Need

Required Knowledge, Skills & Experience

• Experience of working in a retail supervisory managing the back of house areas (i.e. general facilities and maintenance, stockroom and administration).
• An understanding of the Urban Outfitters culture and its appeal to the local market.
• Ability to drive sales through excellent service and a full understanding of the operational business procedures.
• Basic knowledge of good HR practice, health and safety requirements, and facilities management.

The Perks

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

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