Truck Customer Service Functional Leader
Descrizione dell'offerta
We are Iveco Group, home of unique people and brands that power your business and mission to advance a more sustainable society. We have a diversified business portfolio covering the full range of commercial and specialty vehicles, as well as a complete powertrain offering.
WHAT YOU WILL DO:
We are seeking a Customer Service Functional Leader to join our Customer Service Lifecycle Platform Team. This role acts as the key customer service representative within new model year development projects and ongoing projects, ensuring compliance with legislation, quality standards, cost optimization, and phase-out strategies. The position reports directly to the Customer Service Lifecycle Manager.
MAIN RESPONSIBILITIES :
Serve as the voice of the customer during product development, ensuring customer-centric solutions across:
- Parts offering
- Downtime reduction (lead time for vehicle stoppage)
- Diagnosis and repair
- Servitization and maintenance contracts
- Connected services and digitalization
Act as a bridge between product development, sales, and full vehicle lifecycle teams, facilitating collaboration and alignment.
Provide weekly updates to project teams on customer service readiness, product performance, and field feedback.
Define and coordinate action plans aligned with customer service deliverables and project milestones, supporting initiatives such as:
- Design for Diagnosis
- Design for Aftermarket
- Connected by Design
Lead regular project reviews, track progress, and address issues across cross-functional teams, including:
- Serviceability
- Maintenance & Repair
- Accessories
- Spare Parts
- Technical Training
- Diagnosis
- Connected Services
WHAT WE ARE LOOKING FOR:
- Degree in Engineering, Computer Science, Information Technology, or related field.
- 5–6 years of experience in product development, customer service, or quality within the OEM automotive sector.
- Ability to translate customer needs into product attributes.
- Strong problem-solving and facilitation skills.
- Proficiency in project management tools, reporting, and MS Office Suite.
- Fluent in English (written and verbal); French or German is a plus.
- Excellent collaboration and communication skills (Team spirit and team building, ability to inspire and motivate, transparency and empathy)
- Creative thinker with the ability to think outside the box.
- International experience and ability to thrive in a multicultural environment