Truck CS - Customer Experience & Digital PMO

FOR INTERNAL EMPLOYEES ONLY

The Customer Experience & Digital PMO supports key transformation initiatives within the Aftersales and Customer Experience domains.

The role contributes to project governance, planning, reporting, and cross-functional coordination, ensuring that initiatives are executed effectively and aligned with the Customer Experience & Digital Transformation roadmap.

This position is suitable for candidates with PMO or project coordination experience who are motivated to grow in transformation and digitalization programs.

MAIN ACCOUNTABILITIES:

• Support and coordinate cross-functional projects within the Customer Experience & Digital Transformation roadmap.
• Contribute to defining project scope, objectives, milestones, deliverables, and KPIs.
• Manage project governance activities, including reporting, risk tracking, timeline follow-up, and documentation.
• Ensure consistency of methodology and project standards across initiatives.
• Facilitate collaboration between business stakeholders, IT teams, and external partners.
• Contribute to the development and implementation of the new Aftersales Operating Model.
• Support data-driven analysis of customer journeys and operational processes to identify improvement opportunities.
• Promote the adoption of best practices in Project Management and digital transformation across the organization.

REQUIRED QUALIFICATIONS & SKILLS:

• 2–5 years of experience in PMO, Project Management, or Business/Process Transformation roles.
• Experience supporting cross-functional projects, ideally in digitalization, customer experience, or operations.
• Strong organizational and analytical skills, with attention to detail.
• Good communication skills and stakeholder management abilities.
• Knowledge of Agile and/or Waterfall methodologies.
• Proficiency with project management tools (e.g., MS Project, Jira, Confluence, Excel, PowerPoint).
• Fluency in English; Italian knowledge is a plus.
• Bachelor Degree
• Experience in automotive, industrial, consulting, or service sectors is considered an advantage.
• Previous experience in the automotive or service industry is an advantage but not required.

PERSONAL TRAITS:

• Structured and strategic thinking.
• Strong sense of ownership and accountability.
• Collaborative approach and ability to influence without formal authority.
• Curiosity, adaptability, and openness to innovation.
• Customer-centric and results-oriented mindset.