Transport Manager

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our About Us presentation.

We are a growing team looking for a Manager, Account Management in our Milan office to help us on our journey to revolutionize road freight logistics.

WHAT YOU WILL DO IN THIS ROLE

As a Manager, Account Management at sennder, you will lead the Control Tower Account Management team to ensure outstanding client service, effective communication, and achievement of contractual service level agreements (SLAs). This role serves as the primary liaison between the client and the Control Tower, focusing on building and maintaining strong client relationships while driving operational excellence and team performance.

This leadership role requires a profile with high organizational abilities, the ability to manage medium-sized teams, strong communication and negotiation skills, and a deep understanding of logistics and supply chain management.

Key Responsibilities

1. Client Relationship, Planning and Revenue Management :

• Act as the primary point of contact for the client for planning and forecasting, ensuring Contractual standards are met, and building a long-term strategic partnership.
• Handle client escalations, working closely with Carrier Management to resolve issues promptly, understanding business needs, and aligning activities accordingly.
• Analyze and elaborate volume planning and forecasts with the Carrier Management team, ensuring network optimization and adherence to financial targets.
• Organize and lead regular client meetings to review performance, discuss improvements, and present solutions.
• Identify opportunities to expand services, retain business, and increase revenue by adjusting lanes and proposing tailored solutions.
• Support and promote effective use of client systems and tools, encouraging technology adoption.
• Manage, mentor, and motivate a team of Operations Planners to deliver excellent customer service.
• Set performance objectives, monitor KPIs, and provide feedback and coaching.
• Foster a collaborative, client-focused team culture and encourage continuous improvement.
• Assist Control Tower Supervisors in organizing team shifts for efficiency and employee satisfaction.

• Ensure all SLAs and contractual obligations are met or exceeded.
• Monitor KPIs, prepare performance reports, and share insights with clients and stakeholders.
• Collaborate with Carrier Management to align capacity with client needs and resolve service issues.
• Develop management reports and conduct Business Reviews to highlight achievements and areas for improvement.

• Identify inefficiencies and implement solutions to improve productivity and client satisfaction.
• Work with departments to integrate best practices, ensure compliance, and improve efficiency, including developing SOPs.
• Collaborate on cross-functional projects to boost efficiency and financial performance.

• Client-Focused Leadership: Ability to manage client relationships strategically and drive results.
• Team Management: Proven experience leading high-performing teams.
• Communication Skills: Excellent verbal and written skills for engaging clients and stakeholders.
• Analytical Thinking: Ability to analyze data, identify trends, and propose solutions.
• Problem Solving: Skilled in managing escalations and complex challenges.
• Collaboration: Ability to work cross-functionally to align goals.
• Stress Management: Effectively handle pressure and peak workloads.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field (Master’s preferred).
• At least 6 years of experience in account management, planning, or customer service within logistics or supply chain, with 3+ years in management.
• Experience managing teams and client relationships in high-pressure environments.
• Expertise in managing complex client relationships and third-party logistics providers, with strong decision-making skills.
• Proactive, effective communicator with a doer mindset.
• Fluent in Italian and English; additional languages are a plus.

sennder Italia, based in Milan, is a joint venture between sennder and Poste Italiane, combining digital innovation with Italy’s largest distribution network.

We connect shippers with our fleet of trucks, improving logistics in sustainable, cost-efficient, and transparent ways. We are growing rapidly and digitizing road logistics processes.

Join our curious, ambitious team to solve complex logistics puzzles and shape the future of European logistics. Learn more about our joint venture and culture on our careers page.

At sennder, we value humility, commitment, team spirit, and respect. We promote diversity and inclusion, encouraging applications from protected categories under law 68/99. We offer a collaborative, international environment where you can thrive and grow.

Once you apply, your journey with sennder begins. For questions or accommodations, please contact us. We look forward to meeting you!