Training Coordinator

Reporting to the Retail & Education Manager, in a context of business growth and transformation, you will actively participate in the promotion of the Brand, especially boosting the performance of the Skincare axis in Italy.

Mission

• Be the guarantor of Guerlain’s expertise, vision & corporate values with the ability to transmit them to the teams
• Design and implement both internal and external training in line with the Maison guidelines and adapt a strategy to retailer/ people specific environment.
• In coordination with the Retail & Education Team recommend specifics trainings to improve the retail performance (soft & hard skills topics)
• Leverage knowledge of competitor training and retail/consumer trends
• Deliver training programs with the appropriate module and allocate team resources appropriately
• Liaise with commercial and marketing team to offer both an adapted expertise program as well as on-going novelty training
• Together with Retail Team measure and monitor sell out team performance following training actions;

Profile

• Strong experience in the cosmetic industry
• Qualification as an Aesthetician and expertise on the skincare axis are a plus
• Result-oriented with a Retail mindset
• Curious, open-minded, positive, and detail oriented
• Excellent grooming, matching Brand DNA with high sense of luxury and service
• Advanced understanding of training methods
• Strong experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus)
• Office (Power Point, Word and Excel)
• Italian & English speaking, French is a plus
• Workplace – Milan (travelling frequently across Italy, at least 40% of the time).