Train Operation Support Engineer

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than

84 000

people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Job Title Train Operation Support Engineer

Purpose of the Job

Provide real-time technical support to train drivers and operations teams in case of faults during service

Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies

Coordinate with traffic control and fleet management to manage train availability and service recovery

Provide clear and accurate instructions or guidance based on established protocols and procedures

Troubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions

Prepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations

Analyze incidents and support post-event investigations to determine technical causes

Collaborate with maintenance teams and contractors to support repairs and maintenance work

Participate in root cause analysis and contribute to continuous imp rovement initiatives

Conduct field inspections special checks and assessments of rolling stock

Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. As appropriate he will utilize continuous improvement tools to identify root cause and work to implement a solution helping the Reliability Growth team.

Responsibilities

Participates in critical task-force dedicated to troubleshooting when needed

Defines standard rules to analyse train diagnostic data

Defines standard sheet for troubleshooting during operational outage

Design diagnostic algorithms in collaboration with engineering team

Supports data analysts

Organisational Reporting

Hierarchical Reporting: Fleet support center manager

Network & Links: Internal

Fleet managers

Depot managers

Project engineering managers/Train system engineers

Control room system engineers and data analyst

Maintenance Team leaders

Educational Requirements

Technical Diploma or Degree in Engineering (preferably, Mechanical, or Electrical Engineering) or proven experience in railway maintenance and operation

Technical Knowledge / Experience

Experience in Train Monitoring System development or validation or commissioning

Experience at system level in Railway industries or big industrial plant (Power, naval...)

Good knowledge of business analytics tool such as Tableau, powerBI...

Behavioural Skills / Competencies

Strong analytical skills, with attention to detail

Excellent problem-solving abilities and capacity to work under pressure

Experience in customer service or technical support, preferably in a transportation or railway environment.

Excellent communication and interpersonal skills to work effectively with various stakeholders

Familiarity with industry standards and safety regulations in railway operations

Data driven (makes objective decisions based on data/ facts and speaks with data)

Job Location / Mobility Requirements

The job will be based in Milano Fiorenza Depot organized on a 7-day weekly shift basis and is responsible for providing on-call support through a rotating shift pattern.

CCNL Metalmeccanico

Range RAL:

35.500€ - 47.300€

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

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