Tourism Product & Operations Manager

For one of the most important International Sporting Club, HQ Como , we are looking for an experienced Tourism Product & Operations Manager to join our Tourism division.

This role is key to shaping and executing the product offering in line with the company’s strategic direction, managing supplier relationships, coordinating pricing and revenue processes, and ensuring seamless operations across the booking and service delivery chain.

Key Responsibilities

Product Development & Strategy Execution

• Support in the designing and developing of the BU Tourism travel offering, aligned with the strategic direction defined by management
• Build and maintain a structured product catalog in coordination with the web and marketing teams
• Plan monthly and seasonal activities in line with the overall annual strategy, particularly aligned with the football season calendar

Supplier & Partner Management

• Lead supplier sourcing and negotiation processes
• Coordinate operational activities with suppliers and ensure quality service delivery to clients

Pricing, Revenue & Budgeting

• Manage the pricing strategy, revenue optimization, and margin control in line with approved budget parameters
• Oversee the entire product cycle from definition to final pricing

Technology & Tools Implementation

• Support the integration and management of tools such as Channel Manager and CRM systems to streamline operations

Operations & Booking Coordination

• Manage bookings and coordinate administrative and operational processes in close collaboration with core company departments such as Finance, Ticketing, and Customer Service
• Oversee day-to-day operations to ensure smooth delivery of travel services and customer satisfaction

You’ll be a great fit if you have

• Proven experience (seniority) in organized tourism within a Tour Operator (T.O.) or Travel Agency (T.A.) context
• Strong understanding of booking systems and operational processes within a T.O. environment
• Experience with revenue and product management tools is a plus
• Demonstrated ability in supplier negotiation and product planning
• Strong organizational and operational management abilities
• Ability to plan and prioritize based on strategic goals
• Excellent interpersonal and communication skills
• Comfortable working collaboratively across teams and departments
• Willingness to be hands-on and actively involved in day-to-day operations