TikTok Shop - Account Manager, Milan

Responsibilities

We are looking for an ambitious Account Manager to support TikTok Shop in Italy. The Account Management team is pivotal to onboarding and ensuring the success of key partners on our platform, curating an engaging product selection for TikTok users. Together, we'll redefine how partners engage with customers through content and social commerce, creating a unique and innovative commerce ecosystem. This role is based in our Milan office. TikTok Shop is transforming how people discover and buy products. In Italy, we are building a new Discovery commerce ecosystem where content, creators, and brands come together to drive real business impact. We are looking for an ambitious Account Manager to join our Milan-based team and play a pivotal role in onboarding and scaling high-potential merchants on TikTok Shop. This is a high-ownership role at the heart of one of TikTok’s fastest-growing businesses.

You Will

• Source and onboard high-potential merchants in Italy, building long-term, trusted partnerships.
• Design and execute growth plans for your partners, covering assortment, content, creators, pricing, logistics, and campaigns.
• Own revenue and GMV targets, consistently driving performance through data, experimentation, and iteration.
• Create scalable mechanisms (playbooks, dashboards, workflows) to improve productivity and partner success at scale.
• Work cross-functionally with Product, Ops, Marketing, Creator, and Policy teams to improve the merchant and user experience.
• Analyze market trends and category performance to identify new growth opportunities.
• Lead internal projects such as category launches, merchant campaigns, and B2B initiatives that strengthen the TikTok commerce ecosystem in Italy.

Qualifications

Minimum Qualifications:

• You can influence and build trust with both merchants and internal stakeholders.
• You are results-driven, with a strong commercial mindset and track record of hitting targets.
• You are analytical and data-driven, able to turn insights into action.
• You thrive in ambiguity and move fast in a changing environment.
• You are fluent in Italian and English, and comfortable working in a global, cross-cultural team.

Preferred Qualifications:

• Passionate about becoming a TikTok Shop expert and shaping the future of social commerce.
• Experience in e-commerce, marketplaces, or digital platforms.
• Background in business development, sales, or account management.
• Hands-on exposure to content marketing, creators, influencers, or live commerce.
• Strong understanding of the Italian e-commerce ecosystem, ideally with a network of local merchants.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.