TikTok Shop - Account Manager, Milan

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The Account Management team is pivotal to onboarding and ensuring the success of key partners on our platform. We are looking for an ambitious Account Manager to support TikTok Commerce in Italy, you will be based in our Milan office and will help reshape how partners engage with customers through content and social commerce, creating a unique and innovative commerce ecosystem.

Responsibilities

• Identify high‑potential partners in Italy, build long‑term partnerships, and support their growth through customized strategic plans.
• Achieve TikTok Commerce’s financial targets by meeting individual goals.
• Develop scalable mechanisms to ensure productivity improvement.
• Collaborate with cross‑functional teams to enhance the partner and user experience, continuously driving improvement and innovation.
• Analyze market trends to identify growth opportunities, fostering the evolution of the Italian e‑commerce landscape.
• Lead internal projects to strengthen the TikTok commerce ecosystem, including campaigns, product launches, and B2B marketing initiatives.

Qualifications

• Strong ability to influence and gain trust from both internal and external stakeholders, guiding them toward common goals.
• Results‑driven, with a passion for meeting and exceeding sales targets.
• Analytical, data‑driven thinker with the ability to independently develop strategic insights.
• Comfortable with ambiguity and able to adapt quickly to changing conditions.
• Fluent in English and Italian; adept at cross‑cultural communication in a global, collaborative environment.
• Eager to become a Social Commerce expert, learning best practices and driving its innovation.
• Proven expertise in e‑commerce operations or strategy.
• Demonstrable experience in business development and account management.
• Hands‑on experience in social commerce, content marketing, and influencer engagement.
• Deep understanding of the Italian e‑commerce landscape, with a personal network of local merchants.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diversity and strive to reflect the many communities we reach.

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