The Collections Specialist
Descrizione dell'offerta
ABOUT THIS ROLE
The role focuses on recovering outstanding balances primarily within the Italy market, while also supporting collections activities across Europe.
The position requires a balanced approach between effective recovery actions and the maintenance of professional, trust-based relationships with agents and customers, in full compliance with applicable regulations.
Role Description
We are looking for a proactive and results-driven Collections Specialist to manage overdue receivables from our partners across European markets, with a strong focus on Italy.
The ideal candidate combines firm and structured collection practices with strong relationship management skills, demonstrating sound judgment, professionalism, and confidence.
The role requires excellent communication and negotiation capabilities, solid analytical skills, and the ability to work independently while collaborating effectively with key internal stakeholders, including Legal and Finance.
Key Responsibilities
Manage and monitor debt recovery cases across European markets, with primary accountability for the local portfolio.
Analyze delinquent accounts to assess risk levels and determine the most appropriate recovery actions, including escalation to legal procedures when necessary.
Prepare and maintain reports and dashboards to support strategic decision-making and optimize collection strategies.
Conduct amicable negotiations with debtors, handling payment plans and ensuring timely follow-up and compliance.
Perform daily follow-up on outstanding cases, including:
Phone calls, emails, and visits when applicable
Active research to identify new contacts and locate debtors
Propose alternative solutions and recovery procedures in close collaboration with the Legal Department, when required.
Ensure all written and verbal communications comply with company policies, including tone, content, and frequency of contact.
Coordinate actions with external collection agencies and/or external legal counsel, assessing each case from a cost-benefit perspective.
Maintain accurate documentation of all collection activities and decisions in internal systems.
Qualifications & Skills
Solid knowledge of debt collection regulations and legal frameworks across European markets, with a strong focus on the Italy market.
2–3 years of experience in collections and debt recovery activities within structured or international environments.
Bachelor’s degree in finance, Economics, or related financial disciplines preferred.
Strong analytical skills with a good understanding of statistics and data analysis.
Fluency in English (written and spoken); Spanish is considered a plus.
Advanced Microsoft Office skills, particularly Excel (data analysis, reporting, and tracking).
High attention to detail and strong organizational skills.
Proven ability to manage priorities effectively and work under pressure in a fast-paced environment.
Demonstrated negotiation and persuasion skills.
Excellent verbal and written communication abilities.
Strong problem-solving and decision-making capabilities.
Ability to work independently with a high level of accountability, integrity, and professionalism.