Descrizione dell'offerta
Job Description
Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support, ensuring the successful delivery of a premium IT support service.
Job Responsibilities
- Face‑to‑face IT support of users
- Hardware installation, movement, and de‑installation
- Diagnosing problems with personal hardware (PCs, laptops, printers, scanners, etc.)
- Testing system and application changes, preparing scripts in a MS Windows 10 and MS Office 365 environment
- Managing small projects related to new hardware or software installation
- Installing software, patches, and updates using MS SCCM
Job Requirements
- 2–3 years of experience in a technical ICT environment, preferably in a manufacturing‑based organization
- General end‑user technology knowledge
- Knowledge of end‑user workspace platforms (discovery, asset management, client management)
- Experience with end‑user Microsoft platforms (Active Directory, Office, SCCM)
- Experience with ITSM tool set (ticket management software) preferred
- Strong enthusiasm for artificial intelligence is nice to have, with a desire to explore and utilize an internal AI library tool
- Soft skills: planning and organizing; attention to details; problem solving; analysis; flexibility; customer sensitivity; technical writing skills
- Excellent written and spoken English and local language
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
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