TECHNOLOGY (NETWORK) QUALITY EVOLUTION MANAGER

Overview

Join to apply for the Technology Quality Evolution Manager role at Fastweb + Vodafone .

In Fastweb + Vodafone we are building a convergent operator by combining the strengths of fixed and mobile networks and the capabilities of our teams to deliver innovative services at competitive prices, driving Italy’s digital transformation.

We offer an informal and collaborative work environment focused on empowerment, curiosity, and respect. We value flexibility, autonomy, learning, wellbeing, inclusion, and sustainability in our daily work.

Responsibilities

• Define and monitor key performance indicators (KPIs), including those related to sustainability and energy efficiency, with a focus on user experience, international benchmarks, and industry recognitions to maintain a leadership position.
• Define tools and processes to measure quality using relevant applications and customer-valued metrics, employing independent benchmarking to maximize quality indicators (KPIs).
• Foster strategic partnerships with global content and digital partners (e.g., Meta, Google, Amazon, DAZN, Sky) to optimize service quality and network efficiency.
• Analyze and optimize network performance in collaboration with engineering, delivery, operations and other functions to ensure a strong cross-functional approach.
• Promote an innovative, proactive mindset, anticipating technological trends and identifying new improvement opportunities.
• Lead, motivate, and develop a team of professionals, creating a dynamic, collaborative, results-oriented environment.
• Act as the single point of contact for KPI reporting and communication, ensuring clear interaction with non-technical teams.
• Contribute to defining the long-term technology vision and support digital transformation and sustainable growth.

Qualifications

Essential Requirements

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Electronics, or related fields.
• Result-oriented with adherence to deadlines, strong analytical and problem-solving skills.
• Excellent interpersonal skills.
• 7–10+ years of experience in network quality, technology, engineering, or governance roles within telco operators or large tech players.
• Deep knowledge of fixed, mobile, and transport network technologies (5G, FTTH, IP/MPLS, Cloud Networking).
• Familiarity with benchmarking and independent certification tools/methodologies (e.g., Ookla, Umlaut, Opensignal).
• Experience managing strategic partnerships with global content providers and technology partners.
• Proven experience leading multidisciplinary teams in complex, dynamic contexts.
• Experience or knowledge in relevant technical forums and setting standards/trends in technology evolution.
• Strong written and verbal communication skills, including reporting and presentations.
• Fluent in English.

Preferred Requirements

• At least 5 years of experience defining network quality strategies and frameworks for Telco operators.
• Experience reengineering quality processes using automation and AI tools.
• Solid track record managing network KPIs and defining sustainability metrics for telecom infrastructure (e.g., site energy efficiency, energy use per GB, renewable energy utilization, recyclable materials).
• Knowledge of quality monitoring and ESG reporting tools applied to next-generation networks.
• Ability to integrate sustainability KPIs into network planning and optimization processes (reducing energy consumption, eco-efficiency, cooling and power system optimization).

Job Details

• Location: Milan / Rome + hybrid
• Schedule: Full Time
• Type: Permanent

We are an inclusive workplace committed to ensuring equal opportunities regardless of gender, gender identity, sexual orientation, ethnicity, age, religion, or disability.

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