Technico Supporto IT

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea‑first attitude because every one of our accomplishments —no matter how big or small— can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game‑changing feats after game‑changing feats but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Note: Candidates must be eligible to work in Italy.

Fluent in Italian and English

The role requires you to be 5 days/ week- Work from office (Client Location)

Job Summary

Taking direction from the Client, to provide a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.

Provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a senior‑level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will provide work guidance or orientation for non‑routine procedures, complex issues, and implementation. Duties include level 2 and 3 support of IT applications, products and services; configuring, installing, and securing computer hardware, software and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.

The incumbent will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in a team environment supporting techs to resolve complex problems. An in‑depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including identity management and other integrated technologies is required. The incumbent must have experience implementing and supporting complex, integrated systems. Work is subject to general review and approvals of the supervisor(s).

Examples of Work

• Maintenance and Installations and troubleshooting
• Project implementations and rollouts

Qualifications (Requisiti)

Minimum Qualifications

• Degree higher‑education institution or two years relevant experience.
• Strong knowledge and experience with Windows operating systems
• Minimum of 1 year experience supporting Windows 7, Ms Office 2007/10/13, Internet Explorer, Anti‑Virus, Laptop Wireless setups
• Must be a team player, possess strong communication skill, and possess a strong customer‑centered philosophy.

Preferred Qualifications

• Experience as a Desktop Systems Technician for a minimum of 1 year
• Citrix, Active Directory, iOS

Performance Expectations: Knowledge, Skills & Abilities

• An expert‑level understanding of hardware and software PC
• Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems.
• Experience in dealing with anti‑virus, anti‑spam, wireless communication, mobile devices, and security in the information technology field.
• Solid knowledge of Change Management, and Active Directory.
• Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
• A strong team player, works effectively under pressure, and ability to multi‑task.
• Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
• Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.
• Exercise proper judgment taking care of client computers or sensitive data; and consult with supervisor.
• Utilize effective time management skills and sets and adhere to deadlines.
• Ability to lift 50 pounds (monitors, printers, scanners, etc.).

Special Conditions of Employment

• May be required to work variable hours and overtime, including weekends.

Background check

• Successful completion of a pre‑employment background check.

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that include up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion—CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.

Certificate of Disability in Force by law 68/99. If you have a valid disability certificate, kindly let us know during the selection process.

HCL is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.