Technician

WHAT YOU NEED TO KNOW

• Permanent, full-time position
• €30,000 - €45,000 base
• Based in the Thiene (North Vicenza) area, Italy
• Primarily on-site role with up to 30% travel
• Hands-on role working on advanced industrial 3D printing systems
• Clear development path
• Strong training and support from experienced engineering teams

THE ROLE

This is an opportunity for a hands-on technician to step into the world of advanced additive manufacturing and build a long-term technical career.

You will join an established engineering-led business developing and supporting high-precision industrial 3D printing systems used globally. The environment is highly technical, but also very supportive with experienced engineers around you who will help you develop your skills across mechanics, electronics and software.

As a Post-Sales Technician / After-Sales Engineer, you will work directly on complex machines, supporting customers both remotely and on-site. You’ll be involved in troubleshooting real-world issues, understanding how systems behave in production, and helping customers achieve consistent performance.

The role is primarily based on-site in Thiene, working closely with the engineering and service teams, with travel required for installations and customer support when needed (up to 30%). This offers a strong balance between hands-on technical development in a stable environment and exposure to international customer sites without the level of travel typically expected in field service roles.

For junior profiles, this is a genuine learning role, not just repetitive service work.

For mid-level technicians, the role offers the chance to step up and take technical ownership.

Over time, you will build a strong understanding of how complex industrial systems operate – not just how they are built, but how they perform in real-world conditions.

ROLES & RESPONSIBILITIES

• Provide remote and on-site technical support to customers
• Diagnose and resolve issues across electronics, hardware, software and system performance
• Act as a first point of contact for customer technical queries via phone, email and digital channels
• Support machine installation, commissioning, start-up and customer training
• Accurately document cases and actions using a CRM system
• Collaborate closely with internal engineering and service teams to resolve complex issues
• Travel to customer sites in Italy and internationally when required
• Contribute to the continuous improvement of diagnostic tools, processes and customer experience

ESSENTIAL EXPERIENCE

• Technical background in mechanics, mechatronics, electronics or similar
• Experience in technical support, field service, commissioning or troubleshooting (or strong practical training for junior profiles)
• Ability to analyse faults and work methodically toward solutions
• Confidence working with both hardware and software systems
• Ability to read electrical schematics and mechanical drawings
• Strong communication skills and a customer-focused mindset
• Comfortable working in a team-oriented, fast-paced technical environment
• Willingness to travel when required
• Organised, precise and quality-driven in your work

QUALIFICATIONS

• Diploma or Degree in Mechanics, Mechatronics, Electronics or a related technical discipline
• Italian and English, spoken and written