Descrizione dell'offerta
Technical Support Engineer
Location: Breganze, Italy
Non aspetti a candidarsi dopo aver letto questa descrizione: per questa opportunità è previsto un elevato volume di candidature.
About us: Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same:
Everyone deserves a chance to grow!
Responsibilities Application and OS Maintenance:
Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting:
Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices Incident and Problem Management:
Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring:
Monitor and address performance-related issues User Training and Advice:
Provide advice, training, and corrections (permanent or temporary) to users Documentation and Enhancements:
Update or create documentation, manipulate data, and define enhancements Collaboration:
Collaborate closely with colleagues specializing in different areas (e.G., database administration, network support), vendors, and third-party support provider
Required skills Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, xpavfwm Desktop Support Specialist, or similar positions Customer-Focused Support:
Experience in a customer-focused end-user support function covering EUC and software/OS installations and support Incident Resolution:
Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs) Microsoft Product Knowledge:
Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products
Non aspetti a candidarsi dopo aver letto questa descrizione: per questa opportunità è previsto un elevato volume di candidature.
About us: Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same:
Everyone deserves a chance to grow!
Responsibilities Application and OS Maintenance:
Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting:
Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices Incident and Problem Management:
Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring:
Monitor and address performance-related issues User Training and Advice:
Provide advice, training, and corrections (permanent or temporary) to users Documentation and Enhancements:
Update or create documentation, manipulate data, and define enhancements Collaboration:
Collaborate closely with colleagues specializing in different areas (e.G., database administration, network support), vendors, and third-party support provider
Required skills Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, xpavfwm Desktop Support Specialist, or similar positions Customer-Focused Support:
Experience in a customer-focused end-user support function covering EUC and software/OS installations and support Incident Resolution:
Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs) Microsoft Product Knowledge:
Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products
Candidatura e Ritorno (in fondo)
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