Technical Support Specialist – DACH and Benelux Markets

Responsibilities

• Diagnose technical issues and provide necessary support to resolve problems for both hardware and software related issues within Geotab products (e.g., GO devices), the MyGeotab software platform, and outside partner products.
• Work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email.
• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting the Geotab hardware and software applications.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and software inquiries.
• Manage, develop, and deliver product service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.
• Report escalating and severe concerns/issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.
• Respond to customer inquiries on a 24/7/365 schedule, including nights, weekends, and holidays.

Qualifications

• 1–3 years of experience in a customer service or support capacity and troubleshooting technical issues.
• Professional‑level proficiency in conducting technical troubleshooting and business communication for the Dutch and German markets.
• Post‑secondary diploma or degree in engineering, computer science, or a related field.
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google BigQuery.
• Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
• Excellent verbal and written communication skills, with comfort speaking with customers via telephone, email, and chat.
• Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.

Benefits

• Flex working arrangements.
• Home office reimbursement program.
• State‑of‑the‑art office.
• Public transportation reimbursement.
• Employer pension contributions.
• Generous medical and dental benefits offered to you and family members.
• Electric vehicle purchase incentive program.
• Subsidized fitness membership.
• Co‑pay tuition reimbursement.
• Additional benefits are offered to full‑time permanent employees only.

EEO and Diversity Statement

Geotab encourages applications from all qualified individuals and is committed to accommodating people with disabilities during the recruitment, assessment, and employment processes. We ensure accessibility for employees with disabilities and provide accommodations as needed. By submitting an application to Geotab, you acknowledge our collection, use, and disclosure of your personal data in accordance with our Privacy Policy.