Technical Support Europe - Immunoassay

As a Hardware and Application Immuno System Technical Support Specialist, you provide expert support for diagnostic hardware across Europe, handling complex troubleshooting and on-site or remote assistance. You become a subject-matter expert in immunoassays and instrumentation, driving timely service and high customer satisfaction. You will monitor support metrics, identify improvements, and collaborate with cross-functional teams to optimize service efficiency and parts usage. This role supports Beckman Coulter's mission to improve patient lives through diagnostics and offers a pathway for meaningful career growth. enhanced pension plan contributions Ticket Restaurant supplementary health insurance bonus / incentive pay (10% of base salary) remote based role competitive salary with comprehensive benefits Provide expert-level technical support for diagnostic hardware systems (instruments, devices, peripherals) Respond to customer inquiries with on-site or remote support when needed Maintain deep product knowledge of the diagnostic hardware line and common issues Monitor and analyze support metrics to identify trends and improvement opportunities Pro-active actions to improve service efficiency and cost of parts across Europe Associate’s or Bachelor’s degree in a related field Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware Excellent problem-solving skills to diagnose and resolve complex hardware issues Strong verbal and written communication skills in English and Italian Willingness to travel up to ~70% within Europe Remote-based role environment Customer-focused mindset Proactive problem-solving Hardware systems expertise in diagnostic instruments and peripherals Experience with installation, maintenance, troubleshooting, and repair of diagnostic equipment Immunoassay system knowledge is a plus

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