Technical Support Engineer
Descrizione dell'offerta
Responsibilities:
Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.
Pre-Sales Technical Support:
- Understanding customer requirements and providing comprehensive pre-sales technical support.
- Collaborating with the sales team during client negotiations to address technical queries.
- Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary.
- Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.
During-Sales Technical Support:
- Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline.
- Offering on-site guidance during installation as needed.
Post-Sales Technical Support:
- Promptly addressing technical quality issues raised in customer complaints.
- Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary.
- Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.
Qualifications
- At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
- Bachelor's degree