Technical Support Engineer | SAJ Electric | Italy (Remote)

SAJ is a global manufacturer and innovator of smart energy storage solutions. Since its founding in 2005, the company has also offered advanced products in power generation and industrial automation. Guided by the principle "technology-driven and service-oriented," SAJ covers the entire value chain from research and development (R&D) and production to operation and service. Driven by a successful localization strategy and a presence in over 80 countries, the company pursues the clear goal of becoming the world's leading brand in the industry and actively shaping a green future through safe and reliable technologies. Tasks

Key Responsibilities Provide

pre-sales technical support

to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions. Deliver

after-sales technical support , troubleshooting installation, commissioning, communication, software and product-related issues. Build and maintain strong technical relationships with key customers through regular meetings, visits and project support. Support

new product launches, technical training, webinars, workshops and customer events

in the Italian market. Collect and communicate

customer requirements, market feedback and recurring technical issues

to Product and R&D teams. Support

local product testing and validation , including firmware, software, compatibility and system integration testing. Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials. Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues. Requirements

Requirements Bachelor's degree or above in

Electrical Engineering, Electronics, Renewable Energy, Automation

or a related technical field. Relevant experience in

solar PV, inverter, battery energy storage or renewable energy systems

is highly preferred. Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning. Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred. Strong troubleshooting and problem-solving skills. Comfortable communicating directly with installers, distributors, EPCs and professional customers. Strong customer-service mindset and ability to manage technical issues independently. Good communication and cross-functional collaboration skills. Willingness to travel within Italy and occasionally within Europe. Fluent Italian and good English skills

are required. Chinese is preferred.

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