Technical Support & Customer Success Specialist - Shopify Apps

Nextools - Shopify App Studio · Torino, Piemonte, Italia ·

Descrizione dell'offerta

Hybrid (Rome, Italy) or Remote | Full-time


At Nextools, Italy’s #1 Shopify App Studio , we build smart tools that help merchants, developers and agencies optimize their stores and embrace the future of Shopify Functions.


Our app site include:

SupaEasy – Shopify Functions generator & migrator from Scripts

HidePay – Checkout Payment customizations

HideShip – Checkout Shipping customizations

MultiScount – Stackable & tiered discounts

CartBlock – Checkout order validation

SupaElements – Checkout UI customizations

…plus other specialized solutions for Shopify Plus merchants.


We’re looking for a Technical Support & Customer Success Specialist with strong Shopify expertise and JavaScript skills to support merchants, troubleshoot technical issues, and ensure customer satisfaction.


Who We’re Looking For
  • 2+ years of experience in Shopify app or eCommerce tech support
  • Strong knowledge of Shopify themes, apps, and Functions
  • Proficiency with JavaScript , HTML, CSS, and Liquid
  • Experience supporting Shopify Plus merchants
  • Excellent written & spoken English (other languages a plus)
  • Strong troubleshooting and analytical skills to solve complex issues
  • Excellent communication, time management, and collaboration skills

Ability to work independently and within a team


What You’ll Do
  • Provide technical support to merchants via email, chat, and video calls
  • Troubleshoot Shopify Functions and app integration issues (focus on SupaEasy )
  • Monitor and resolve customer requests across multiple support channels
  • Collaborate with founders and developers to resolve problems quickly
  • Create and maintain help documentation, FAQs, and tutorials
  • Collect feedback to improve support processes and product features
  • Guide merchants migrating from Shopify Scripts to Functions
  • Ensure customer satisfaction by delivering effective, timely solutions


We Offer
  • Competitive compensation + possibility of performance bonuses
  • Hybrid or Remote work environment with flexible hours
  • Opportunity to work on leading Shopify Functions apps
  • A role with direct impact on merchant success and product evolution


This isn't just a support role, we're looking for a proactive collaborator, who can think critically and build trusting relationships with our merchants, helping us maintain the high support standards described in our apps reviews.


Apply Now – Join us and help shape the future of Shopify Functions.


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