Technical Support & Customer Success Specialist - Shopify Apps

Hybrid (Rome, Italy) or Remote | Full-time

At Nextools, Italy’s #1 Shopify App Studio, we build smart tools that help merchants, developers and agencies optimize their stores and embrace the future of Shopify Functions.

Our app site include:

SupaEasy – Shopify Functions generator & migrator from Scripts

HidePay – Checkout Payment customizations

HideShip – Checkout Shipping customizations

MultiScount – Stackable & tiered discounts

CartBlock – Checkout order validation

SupaElements – Checkout UI customizations

...plus other specialized solutions for Shopify Plus merchants.

We’re looking for a Technical Support & Customer Success Specialist with strong Shopify expertise and JavaScript skills to support merchants, troubleshoot technical issues, and ensure customer satisfaction.

Who We’re Looking For

• 2+ years of experience in Shopify app or eCommerce tech support
• Strong knowledge of Shopify themes, apps, and Functions
• Proficiency with JavaScript, HTML, CSS, and Liquid
• Experience supporting Shopify Plus merchants
• Excellent written & spoken English (other languages a plus)
• Strong troubleshooting and analytical skills to solve complex issues
• Excellent communication, time management, and collaboration skills

Ability to work independently and within a team

What You’ll Do

• Provide technical support to merchants via email, chat, and video calls
• Troubleshoot Shopify Functions and app integration issues (focus on SupaEasy)
• Monitor and resolve customer requests across multiple support channels
• Collaborate with founders and developers to resolve problems quickly
• Create and maintain help documentation, FAQs, and tutorials
• Collect feedback to improve support processes and product features
• Guide merchants migrating from Shopify Scripts to Functions
• Ensure customer satisfaction by delivering effective, timely solutions

We Offer

• Competitive compensation + possibility of performance bonuses
• Hybrid or Remote work environment with flexible hours
• Opportunity to work on leading Shopify Functions apps
• A role with direct impact on merchant success and product evolution

This isn't just a support role, we're looking for a proactive collaborator, who can think critically and build trusting relationships with our merchants, helping us maintain the high support standards described in our apps reviews.

Apply Now – Join us and help shape the future of Shopify Functions.

Send your CV + short intro to