Technical Service Trainer

Job Responsibilities

1. Develop training courses, compile training materials and courseware; collect and sort out equipment failure cases.
2. formulate annual and monthly after-sales training plans as required, and implement the plans steadily.
3. Provide internal professional product skill training and certification for company service engineers.
4. Deliver training on after-sales service workflows, operational standards and compliance specifications.
5. Be responsible for skill training of dealer service personnel; liaise and coordinate with dealers to arrange courses, and continuously promote the overall competency improvement of dealer service teams.

Job Requirements

1. Solid working experience in excavator after-sales maintenance and repair , with in-depth understanding of construction machinery products and technical structures.
2. Have professional enterprise internal training experience , familiar with course development and on-site training delivery.
3. Good communication and coordination ability, capable of independently docking with overseas dealers and arranging training arrangements.
4. Self-driven, logical thinking, able to complete training plan formulation, case sorting and courseware production independently.