Technical Service Representative

Overview

Technical Service Representative

Workplace: Cernusco Sul Naviglio – Milan

Who We Are – KNF

KNF is a global technology leader in the design, manufacture, and distribution of diaphragm pumps and systems for handling gases and liquids. We provide customized solutions and local support worldwide.

Main Responsibilities

• Full management of the “Complaint & Return” process: customer contact, RMA opening, monitoring incoming materials, initial technical inspection, and subsequent handling of materials (shipment to subsidiaries, repair offers to customers, returns to customers, etc.), closure and reporting.
• Interface and collaboration with internal departments such as Order Office, Sales Office, Logistics, and Administration.
• Written and spoken communication in English for managing the process with foreign subsidiaries.
• Professional communication and technical support to customers in collaboration with internal departments.
• Accurate tracking of time and costs related to managed processes.
• Participation in technical training and refresher courses at foreign subsidiaries.
• Compliance with safety regulations and company procedures.

Required Skills

• Technical diploma or degree (mechatronics profile).
• Good spoken and written English.
• Excellent knowledge of MS Office (Excel, Outlook, Word).
• Own vehicle – Category B driving license.
• Previous experience in customer service or complaint management in a technical environment and knowledge of SAP (MM / SD / CS) or CRM systems is a plus.

Soft Skills

• Effective communication: active listening and clear expression in both Italian and English.
• Empathy and customer orientation (internal and external), with attention to their needs and the ability to handle situations professionally.
• Stress management: ability to remain calm and focused under pressure.
• Organization and precision in carrying out assigned tasks.
• Proactivity: initiative, results orientation, and problem-solving attitude.
• Flexibility and adaptability to changing priorities – ability to work based on importance and urgency.
• Teamwork skills.

What We Offer

As a dynamic company with a value-oriented culture and flat hierarchies, we offer interesting professional development opportunities in a growing multinational environment.

• Six-month internship contract aimed at employment
• Expense reimbursement
• Daily meal vouchers

Contact

Andrea Amati

General Manager

KNF Italia