Technical Service Engineer

Role & Responsibilities:

· Coordinate scheduling for on-site survey & service visits;

· Coordinate with sales team to create quotations for installation & service activity;

· Liaise with commercial and sales teams to identify upcoming project requirements;

· Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service;

· Maintain accurate records of RMA processes and ensure smooth running.

· Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks;

· Maintain the database of service records and tickets;

· Create and coordinate regular training sessions for external partners;

· Train customers when required;

· Manage and maintain good relations with 3rd party resources.

Qualifications:

3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage);

Successful candidates will be able to demonstrate after-sales experience;

Successful candidates will be able to demonstrate project management experience;

Higher education qualification in a technical subject;

Driving license;

Fully fluent English language skills, written and verbal.