Technical Service Engineer

Role & Responsibilities: · Coordinate scheduling for on-site survey & service visits; · Coordinate with sales team to create quotations for installation & service activity; · Liaise with commercial and sales teams to identify upcoming project requirements; · Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service; · Maintain accurate records of RMA processes and ensure smooth running. · Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks; · Maintain the database of service records and tickets; · Create and coordinate regular training sessions for external partners; · Train customers when required; · Manage and maintain good relations with 3rd party resources. Qualifications: 3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage); Successful candidates will be able to demonstrate after-sales experience; Successful candidates will be able to demonstrate project management experience; Higher education qualification in a technical subject; Driving license; Fully fluent English language skills, written and verbal.