Technical Sales Engineer
Descrizione dell'offerta
We are currently partnering with an international company within the premium plumbing and water systems industry to recruit a Technical Sales Engineer to support customers and internal teams with strong technical expertise and a service-oriented mindset.
Role Overview
The Technical Sales Engineer acts as a key technical reference for customers and local teams, ensuring high-quality technical support, coordination of service activities, and close collaboration with sales and operations. The role combines technical know-how, customer service excellence, and strong cross-functional interaction.
Key Responsibilities
- Act as the first point of contact for customers and internal teams regarding technical issues
- Provide technical support and assistance in maintenance, guarantee, and service-related topics
- Coordinate external technical service partners for maintenance, guarantee, and goodwill works
- Advise Sales and Operations teams on technical matters when required
- Ensure high customer service standards and contribute to achieving quality targets
- Support continuous improvement initiatives within Technical Service and Customer Service / Back Office
- Collaborate closely with local subsidiaries and HQ to ensure service excellence
Profile Requirements
- Ideally technical education in sanitary building services (gas-water installer), as a technician or master craftsman. Other vocational training backgrounds in fields such as electricity, electronics, or related technical disciplines will also be considered.
- 3–5 years of experience in technical customer service, maintenance, or repair within sanitary/building systems
- Solid understanding of technical products and service processes
- Experience working with ERP and CRM systems (experience with Microsoft AX or similar tools is a plus)
- Fluent in English and native/bilingual italian.
- Strong communication skills and ability to interact with multiple stakeholders (customers, HQ, partners)
- Service-oriented, proactive, and solution-driven mindset
- Well-organized, autonomous, and able to manage priorities effectively
- Willingness to travel frequently (approx. 50–60%)
What’s Offered
- A technically challenging role in an international environment
- High level of autonomy and responsibility
- Close collaboration with sales, operations, and technical teams
- Long-term career development within a specialized and quality-driven industry