Technical Product Manager – Observability (Bangkok-based, relocation provided) (Bangkok-based, [...]

Technical Product Manager – Observability (Bangkok-based, relocation provided)

Join the Technical Product Manager – Observability role at Agoda . This position is based in Bangkok, Thailand, with relocation support provided.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting‑edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees represent 95+ nationalities across 27 markets, fostering a diverse, creative, and collaborative work environment. We innovate through experimentation and ownership, enhancing our customers’ experience worldwide.

The Opportunity

As a Technical Product Manager for Observability, you will lead the vision, roadmap, and delivery of Agoda’s observability platforms. You’ll work with engineers, SREs, and data scientists to strengthen our ability to detect, prevent, and resolve production issues faster—leveraging data and AI to drive smarter, more proactive monitoring. This high‑impact role shapes how Agoda builds reliable, scalable systems powering millions of traveler experiences everyday.

In This Role, You’ll Get To:

• Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement.
• Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery.
• Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions.
• Balance product velocity with technical debt and operational risk, working closely with senior engineers.
• Define and track key metrics to measure platform impact.
• Collaborate with data scientists to apply ML/AI techniques.
• Communicate effectively across all levels—especially during complex or time‑sensitive situations.
• Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch.
• Stay current with industry trends in observability, SRE, and ML‑driven monitoring, and apply them at Agoda.

What You’ll Need to Succeed:

• 3+ years of technical product or program management experience in a fast‑paced environment.
• +5 years of technical experience/familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).
• Strong product management and communication skills, with the ability to influence without authority across technical and business teams.
• Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact.
• Experience managing complex, cross‑functional technical initiatives end‑to‑end.
• Excellent stakeholder management and presentation skills; able to simplify complex technical concepts.
• Familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).
• Analytical and data‑driven mindset; comfortable using metrics, dashboards, or SQL to support decision‑making.
• Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity.
• Hands‑on experience with product management tools (e.g., JIRA, Confluence).
• Energetic, curious, and proactive—the drive to “figure things out” and make meaningful improvements.
• This position requires the successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.

Discover More About Working At Agoda

• Agoda Careers
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• LinkedIn
• YouTube

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer: We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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