Technical Implementation Manager

Technical Implementation Manager Kubix Link We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best‑in‑class technologies. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together? Lectra Italia SpA – Milan, Italy Position Summary The Technical Implementation Manager will lead internal and external Solution Engineers belonging to the Global Technical Hub, ensuring resource availability to execute the successful configuration and customization during the implementation phase of our solution (PLM: Kubix Link), for our customers worldwide. Reporting to the VP Customer Success Kubix Link, the role emphasizes team empowerment, alignment with business priorities and focus on delivering tailored and high‑quality solutions to customers in a fast‑paced environment. The manager operates in close alignment with functional delivery leadership, ensuring that technical execution consistently supports their objectives, customer priorities, and overall delivery commitments. The role is accountable for ensuring that technical execution is fully driven by project delivery priorities and customer requirements, translating them into reliable, scalable, and high‑quality solutions. Key Responsibilities

Lead, mentor, and develop internal technical teams and manage external contractors globally. Identify training paths and implement buddy programs to foster knowledge‑sharing and team growth. Empower the team to develop expertise, ensuring they achieve technical excellence and are equipped to address dynamic challenges. Ensure consistent resource availability and establish backup strategies to handle peak periods and critical situations. Oversee the dynamic allocation of resources to meet project demands, balancing internal staff and external contractors. Establish governance frameworks to maintain quality, consistency, and scalability in technical operations. Enforce adherence to standardized methodologies (e.g., TODO/TA) to ensure high‑quality documentation and execution. Oversee deliverables to ensure alignment with customer requirements, functional project direction, and internal standards. Provide leadership and technical expertise for high‑priority implementations, particularly those requiring system integration and customization. Participate in customer‑facing discussions to address implementation‑specific challenges and risks. Resolve escalated technical issues and coordinate ad hoc interventions for complex projects. Work closely with Delivery Managers to align technical deliverables with project timelines and priorities. Partner with Solution Consultants, PMs, and CSMs to address customer‑specific needs and challenges. Act as a trusted technical advisor for customer discussions, ensuring alignment of expectations and outcomes. Introduce innovative tools and processes to enhance operational efficiency and delivery quality. Use feedback from customers and teams to refine technical processes and improve project outcomes.

Profile

Strong background in software engineering, IT. At least 10 years’ experience managing development teams for a SaaS provider or integrator. Proven ability to manage and mentor technical teams, including internal and external resources. Strong background in system integration and delivering scalable solutions, with experience customizing SaaS platforms for ad hoc customers’ business needs. Expertise in dynamic resource planning and ensuring consistent availability of technical teams. Strong analytical skills to address complex technical challenges with urgency and precision. Exceptional interpersonal skills to engage with regional stakeholders and customers. Experience implementing technical governance frameworks and maintaining high‑quality standards. Ability to balance technical excellence with customer satisfaction in high‑pressure environments. Proven track record of delivering high‑quality solutions for complex implementations in a customer‑facing capacity. Native Italian and fluent in English. French is a plus.

Technical Skillset

Excellent knowledge of JavaScript, CSS, and HTML5. Experience with NoSQL databases (MongoDB) and SQL/HQL. Experience in using SVN and version control. In‑depth knowledge of software architecture, REST APIs, and integration systems (ETL, middleware, ERP, PDM, DAM).

Location

The position is based in the Milan office (Italy). Willingness to travel occasionally.

Compensation The compensation for this position ranges between EUR 75,000 and EUR 95,000 gross per annum. The job level and contractual terms will be determined during the selection process based on the candidate’s experience and competencies, applying objective and gender‑neutral criteria, and in accordance with the National Collective Labour Agreement (CCNL) for the Tertiary, Distribution and Services sector. The overall compensation package, including any variable components and additional benefits, will be defined based on a structured assessment of the candidate’s profile against the requirements of the role, in line with the company’s compensation framework and policies. #J-18808-Ljbffr