Technical Account Manager

Experteer Overview

As a TAM for Adobe Experience Cloud, you will guide Premier customers through technical deployments and operational health initiatives. You’ll act as the customer’s technical representative, collaborating with cross‑functional teams to address issues and drive value. You’ll deliver proactive services, including release notifications and risk mitigation, and you’ll lead knowledge transfers and on‑site support. This role combines customer‑facing leadership with deep product and technical expertise to prevent issues and enable successful adoption at scale. You will be the trusted advisor shaping customer outcomes and ensuring project success.

Benefits

• Serve as the primary contact for assigned accounts with the aim of high customer happiness
• Deliver proactive and preventative services, including release notifications and impact assessments
• Guide customers through complex environment changes and provide onsite and rollout support
• Conduct regular knowledge transfer sessions and customer status calls
• Coordinate technical issues with support, engineering, and consulting teams; handle blocking issues
• Perform regular service reviews and report on account health and progress

Responsibilities

• Multi‑year experience in enterprise IT environments in consulting, support, account management, or development roles
• Excellent command of written and spoken English; additional EU language a plus
• Strong presentation skills and experience leading high‑profile customer calls and meetings
• Professional demeanor with ability to collaborate with and lead diverse teams
• Strong conflict resolution and negotiation skills
• Ability to analyze complex enterprise software and infrastructure issues (Java, web‑server, network, OS, DB/SQL)
• Must‑have: customer‑facing experience in enterprise projects and working knowledge of development technologies: JavaScript, jQuery, Java, JSP; HTML/HTML5/XHTML/CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP, OSGi Framework
• Nice‑to‑have: Experience with Apache Sling, JCR, CRM, Adobe Experience Manager, Adobe Campaign, Adobe Analytics, or other Experience Cloud platforms

Core Requirements

• Comprehensive benefits programs