Team Manager Customer Quality & Methods (m/f/d)

YOUR RESPONSIBILITIES

Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives

Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality

Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative

Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements

Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)

Support root cause analysis and the development of effective corrective and preventive actions

Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices

Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes

YOUR QUALIFICATIONS & SKILLS

Master’s degree in Electrical Engineering or related field

Strong leadership skills with proven experience in managing and developing teams

Several years of experience in customer quality management, including the implementation and application of quality methodologies

Analytical mindset with the ability to interpret data and drive performance-based decisions

Results-oriented, with a proactive and structured approach to problem-solving and process improvement

Fluent in English and Italian; proficiency in additional languages is an advantage

OUR COMMITMENT

Innovative work environment in a young, dynamic team

High-tech projects in the future-proof sector of e-mobility

Opportunities for advancement in a growing company

A wide range of further training opportunities

Attractive bonus system and performance-related pay

Additional company benefits

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