TEAM & CLIENTELING MANAGER/ HIGH LUXURY BRAND /MILAN

On behalf of an esteemed customer, luxury brand, We are recruiting the following profile, to join their Team in Milan:

TEAM & CLIENTELING MANGER/ HIGH LUXURY BRAND /MILAN

Responsibilities:

• Support the management team in the conduction of the Store
• Team Management (about 15 people Staff)
• Continuously analyze the customer journey and its KPIs, identifying trends and proposing concrete improvement actions.
• Build a strong customer experience
• Setting performance targets and driving department productivity and profitability
• Ensure that customer service and the store environment are always presented at the optimum level
• Customer discovery, personalization, and relationship-building processes

The ideal candidate will have the following skills, knowledges and experience:

• Fluent spoken English and Italian
• At least 5 years in managerial role for Luxury Brands or Hospitality
• Business driven and detailed oriented
• Team player with the ability to lead and influence peers
• Confident, enthusiastic and positive
• Problem solving