Descrizione dell'offerta
Job Scope
Ensure adequate technical and application support by intervening with customers promptly and professionally. From the pre‑installation phase through the entire post‑sales cycle of Field, retrieve the necessary information to manage, follow and develop activities related to installation and support. Comply with company procedures to contribute to resource optimisation and coordination with other company entities.
Key Duties & Responsibilities
Perform repairs, preventive maintenance, electrical checks and HW/SW updates of instruments as defined by Area Service Managers. Install and test instruments at customer premises, uninstall or move instruments following company procedures. Conduct system start‑up and post‑installation training following DSI‑SOP‑000381. Install methods, including new kits, and handle correlation activities of results during installations or product transitions in support of Marketing and Sales. Analyse customer determinations, laboratory procedures (calibration, QC, maintenance) and highlight risks linked to competition, liaising with Area Service Managers. Manage integration and optimisation of systems from an IT perspective (host/middleware connections, Beyond Trust, basic configurations, reference/normal values and workflows). Develop demos in cooperation with Marketing and Sales. Install ELISA protocols and manage documentation per Corp‑GOP‑000076 and Corp‑GOP‑000078. Guarantee scheduled availability service per Area Service Managers and track any telephone or on‑site support outside hours via Salesforce per Corp‑GOP‑000121. Keep instrumentation, technical solutions, TN/TB, Apparound management up to date. Perform corporate assessments on product lines for which the technician is trained. Report activity using Salesforce per Corp‑GOP‑000121 and Corp‑GOP‑005046. Manage spare parts warehouse, maintain inventory records and return unused or faulty parts to reconditioning centres within GOP timeframes. Maintain assigned measuring instruments and return calibrated instruments promptly. Support CSC in answering customer calls onsite or remotely when requested. Collaborate with Admin & Dispatch to plan emergency calls and inform customers of arrival time. Perform troubleshooting, ensuring compliance with IFU, and report complaints to the CC body per Corp‑GOP‑000229 and DSI‑SOP‑000330. Comply with general safety instructions DSI‑ATTACH‑005276. Follow up with customers on technical/application issues, providing continuous feedback per DSI‑SOP‑000330.
Education and Experience
Technical background; high‑school diploma or equivalent technical degree (Engineering or Biological Science). Experience in after‑sales field (technical/application); laboratory field preferred. Alternatively, other after‑sales experience in the medical sector acceptable.
Technical Competencies
Use tools for technical assistance and specialist support activities. Basic knowledge of IT tools (Mail, Office, application software). Basic knowledge of connectivity and cybersecurity aspects.
Soft Skills
Positive attitude in managing customer relations. Problem‑solving approach. Initiative. Responsibility for achieving objectives.
Language English required for corporate training and technical documentation. Location & Travel Emilia‑Romagna or Marche, Italy.Travel within assigned territory and occasionally in other Italian territories. What We Offer
Permanent employment contract under Chemical‑Pharmaceutical CCNL. Gross annual base salary from €41,225.80. Variable compensation linked to objective achievement. Company car (business and personal use). Well‑being program “Feel Good – DiaSorin for You”. Supplementary pension fund and healthcare coverage per CCNL. Flexible benefits via welfare plan.
Equal Opportunity Statement Diasorin is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Recruitment Fraud Notice Diasorin never requests payment, financial information, or personal banking details from candidates. Official communications come only from verified @diasorin.com email addresses. Contact @diasorin.com for verification. Unauthorized third‑party recruiting agencies may not submit candidates without prior written authorization from the Diasorin Human Resources Department. #J-18808-Ljbffr
Ensure adequate technical and application support by intervening with customers promptly and professionally. From the pre‑installation phase through the entire post‑sales cycle of Field, retrieve the necessary information to manage, follow and develop activities related to installation and support. Comply with company procedures to contribute to resource optimisation and coordination with other company entities.
Key Duties & Responsibilities
Perform repairs, preventive maintenance, electrical checks and HW/SW updates of instruments as defined by Area Service Managers. Install and test instruments at customer premises, uninstall or move instruments following company procedures. Conduct system start‑up and post‑installation training following DSI‑SOP‑000381. Install methods, including new kits, and handle correlation activities of results during installations or product transitions in support of Marketing and Sales. Analyse customer determinations, laboratory procedures (calibration, QC, maintenance) and highlight risks linked to competition, liaising with Area Service Managers. Manage integration and optimisation of systems from an IT perspective (host/middleware connections, Beyond Trust, basic configurations, reference/normal values and workflows). Develop demos in cooperation with Marketing and Sales. Install ELISA protocols and manage documentation per Corp‑GOP‑000076 and Corp‑GOP‑000078. Guarantee scheduled availability service per Area Service Managers and track any telephone or on‑site support outside hours via Salesforce per Corp‑GOP‑000121. Keep instrumentation, technical solutions, TN/TB, Apparound management up to date. Perform corporate assessments on product lines for which the technician is trained. Report activity using Salesforce per Corp‑GOP‑000121 and Corp‑GOP‑005046. Manage spare parts warehouse, maintain inventory records and return unused or faulty parts to reconditioning centres within GOP timeframes. Maintain assigned measuring instruments and return calibrated instruments promptly. Support CSC in answering customer calls onsite or remotely when requested. Collaborate with Admin & Dispatch to plan emergency calls and inform customers of arrival time. Perform troubleshooting, ensuring compliance with IFU, and report complaints to the CC body per Corp‑GOP‑000229 and DSI‑SOP‑000330. Comply with general safety instructions DSI‑ATTACH‑005276. Follow up with customers on technical/application issues, providing continuous feedback per DSI‑SOP‑000330.
Education and Experience
Technical background; high‑school diploma or equivalent technical degree (Engineering or Biological Science). Experience in after‑sales field (technical/application); laboratory field preferred. Alternatively, other after‑sales experience in the medical sector acceptable.
Technical Competencies
Use tools for technical assistance and specialist support activities. Basic knowledge of IT tools (Mail, Office, application software). Basic knowledge of connectivity and cybersecurity aspects.
Soft Skills
Positive attitude in managing customer relations. Problem‑solving approach. Initiative. Responsibility for achieving objectives.
Language English required for corporate training and technical documentation. Location & Travel Emilia‑Romagna or Marche, Italy.Travel within assigned territory and occasionally in other Italian territories. What We Offer
Permanent employment contract under Chemical‑Pharmaceutical CCNL. Gross annual base salary from €41,225.80. Variable compensation linked to objective achievement. Company car (business and personal use). Well‑being program “Feel Good – DiaSorin for You”. Supplementary pension fund and healthcare coverage per CCNL. Flexible benefits via welfare plan.
Equal Opportunity Statement Diasorin is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Recruitment Fraud Notice Diasorin never requests payment, financial information, or personal banking details from candidates. Official communications come only from verified @diasorin.com email addresses. Contact @diasorin.com for verification. Unauthorized third‑party recruiting agencies may not submit candidates without prior written authorization from the Diasorin Human Resources Department. #J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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