Descrizione dell'offerta
Experteer Overview
As a System Engineer, you will lead technical delivery and coordinate proactive service support for complex customer environments. You’ll act as the trusted technical contact for key Italian customers, collaborating with global delivery and operations teams to sustain service health and performance. You will combine hands-on expertise with strong coordination and customer-facing skills to drive service excellence and continuous improvement. The role is Milan-based with on-site engagement and potential future hybrid flexibility, focused on delivering value through ITIL-driven processes and close customer partnerships. Retribuzione / Benefits
Act as the technical lead for assigned customers to ensure service health and performance Collaborate with internal technical teams to understand and deliver customer requirements Manage and prioritise customer requests for timely resolution and premium service delivery Participate in technical discussions and provide input on operational issues and improvements Lead operational meetings, handle inquiries, and manage escalations or critical incidents Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers Ensure smooth transition of services into operations Oversee and coordinate patching and maintenance activities with customers and internal teams Support sales and service management in identifying opportunities for service improvements and growth Operate within ITIL processes to ensure structured, high-quality service delivery Responsabilità
Minimum 3-5 years in technical support roles within infrastructure services Strong coordination skills across multiple technical teams in a global environment Hands-on expertise in at least two: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking Experience in ITIL-based service management environments Proven ability to manage customer relationships, escalations, and operational performance Strong problem-solving, communication, and influencing skills Ability to work independently with a proactive and structured approach Italian language proficiency at C2/native-level and fluent English Requisiti fondamentali #J-18808-Ljbffr
As a System Engineer, you will lead technical delivery and coordinate proactive service support for complex customer environments. You’ll act as the trusted technical contact for key Italian customers, collaborating with global delivery and operations teams to sustain service health and performance. You will combine hands-on expertise with strong coordination and customer-facing skills to drive service excellence and continuous improvement. The role is Milan-based with on-site engagement and potential future hybrid flexibility, focused on delivering value through ITIL-driven processes and close customer partnerships. Retribuzione / Benefits
Act as the technical lead for assigned customers to ensure service health and performance Collaborate with internal technical teams to understand and deliver customer requirements Manage and prioritise customer requests for timely resolution and premium service delivery Participate in technical discussions and provide input on operational issues and improvements Lead operational meetings, handle inquiries, and manage escalations or critical incidents Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers Ensure smooth transition of services into operations Oversee and coordinate patching and maintenance activities with customers and internal teams Support sales and service management in identifying opportunities for service improvements and growth Operate within ITIL processes to ensure structured, high-quality service delivery Responsabilità
Minimum 3-5 years in technical support roles within infrastructure services Strong coordination skills across multiple technical teams in a global environment Hands-on expertise in at least two: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking Experience in ITIL-based service management environments Proven ability to manage customer relationships, escalations, and operational performance Strong problem-solving, communication, and influencing skills Ability to work independently with a proactive and structured approach Italian language proficiency at C2/native-level and fluent English Requisiti fondamentali #J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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