System Dev Engineer - I

Job ID: | ADCI - BLR 14 SEZ - F07

Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering.

We are looking for a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.

Key job responsibilities

• Technical Support and Problem Resolution: Diagnose and resolve complex production software issues across multiple products and services.
• Perform comprehensive troubleshooting and root cause analysis for technical challenges.
• Provide timely and effective support through ticket management and customer communication.
• Software Development and Maintenance: Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting.
• Maintain and configure software systems in staging and production environments.
• Implement fixes and enhancements for internally developed software applications.
• System Operations and Monitoring: Design and implement monitoring solutions to ensure system reliability and performance.
• Manage software deployments and support infrastructure in AWS and web technology environments.
• Create and maintain system and support status reports.
• Team Collaboration and Knowledge Management: Coordinate support issue handoffs within the team.
• Develop and contribute to a comprehensive team knowledge base.
• Collaborate with cross-functional teams to improve operational excellence.
• Product and Service Ownership: Take ownership of digital products or system components.
• Ensure adherence to service level agreements (SLAs).
• Coordinate customer notifications and workflow management.

Basic Qualifications

• 2+ years of systems development experience.
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
• Experience with Linux/Unix.
• 2+ years of contributing to automation for new and current system experience.

Preferred Qualifications

• Experience with CI/CD pipelines build processes.

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Posted: December 5, 2025 (Updated 2 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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